Refund & Cancellation Policy

How to cancel

Go to Dashboard → Subscription and choose 'Cancel subscription'. You can also email mint@postmint.nl from your account address and we will process it for you. We do not require a phone call and we will not make cancelling deliberately difficult.

When cancellation takes effect

Cancellation takes effect at the end of the period you have already paid for. You keep access to your paid features until then, and no further payment is taken afterwards.

What happens to your access and data

After the paid period ends, generating, scheduling and publishing stop. Your content, calendar and Brand Profile remain visible in your account so you can export them, and are deleted when you delete your account. See the Privacy Policy for retention.

Unused periods

Subscriptions are paid in advance for the chosen period. Cancelling part-way through a paid month or year does not automatically create a refund for the remaining time.

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Trials

The 7-day trial is free but requires a card. Cancel at any point during the trial and you are not charged at all. If you do nothing, the plan you chose starts when the trial ends and the first payment is taken — we email you before that happens.

Statutory right of withdrawal

Consumers in the EU normally have 14 days to withdraw from a distance contract. Because PostMint is a digital service that starts immediately, we ask you at checkout to confirm that you want it to start straight away and that you acknowledge you lose the right of withdrawal once the service has been fully performed. Where the withdrawal right does apply, contact us within 14 days at mint@postmint.nl and we will handle it in line with the law. Business customers do not have a statutory withdrawal right.

When we do give refunds

• If we charged you in error or took a duplicate payment.
• If a paid feature was unavailable for a significant period through our fault and we could not fix it.
• Where consumer law or your statutory rights require a refund.

Confirm before publishing. Commercial decision needed: add any goodwill refund window you want to offer (for example 'first 14 days of a first paid month'), or delete this note if the list above is your final policy.

How refunds are paid

Approved refunds are returned to the original payment method through our payment provider. Timing depends on your bank or card issuer.

Contact

Questions about this document, your data or your subscription can be sent to mint@postmint.nl. Our company details are listed on the Legal Notice page.

Review and updates

We may update this document when the service, the law or our providers change. The version on this page is always the current one. Where a change materially affects you, we will inform you by email or in the app.

Confirm before publishing. Legal review pending: have this document checked by a qualified Dutch/EU adviser before launch, and set the 'last reviewed' date in /app/frontend/src/data/legal.js.